Surface pro 4 touch screen not working

Surface pro 4 touch screen not working. Step 5: When prompted, select the language and keyboard layout you want. Follow any other instructions if they appear, then select Done. Replied on August 30, 2015. See if it starts working again. 6. Additionally, you can also try to update or/and uninstall and reinstall the Touch drivers. Sep 7, 2016 · Touch Screen Partially Unresponsive. 2: Update drivers and firmware. In short, a Windows Update (possibly on the latest Windows 10 Jan 2, 2022 · After the download, run and install the . Choose ‘Search automatically for updated driver software’ and follow the prompts. 1. 0 has a samsung display and a 25 point connector. I checked with drawing vertical and horizantal lines on paint screen. Troubleshooting. May 12, 2017 · The touch screen on my Surface Pro 3 has stopped working, although the pen works fine. This user described the same issue with his Surface Pro 4: Strip of touchscreen not working : Surface (reddit. So far I'm really enjoying it except for the fact that the touch screen isnt working. surface pro 3 touch screen is not working. This seems to happen whether or not it is plugged in. Last month, I updated my windows, and after that the touch screen and pen stopped working. you need a new digitizer. Press Tab until you select Reset, and then press Enter . Before you begin. See it it comes back. I did all the steps on Microsoft website, from step 1 (restarting) to recovery (cleaning the device to factory reset) but no success. Solution 3: Install the latest updates. Locate and expand Human Interface Devices. Press and hold the top button of your pen for 5-7 seconds. When Surface is off, press and hold the volume up button and press the power button until a Microsoft or Surface logo appears onscreen. Surface pen integration > Uninstall device. Go to Start > Power > Shut down . power button on your Surface. Sep 15, 2017 · Horizontal strip of touch sensitivity not working. Checking Device manager I see an exclamation mark next to Surface ME. Oct 7, 2019 · After the Surface logo, the device should boot to UEFI. There's also supposed to be an option I can add May 1, 2016 · Report abuse. Only by searching setting I can open settings. version 1. Right-click HID-compliant touch screen, and then select Disable. Boot to UEFI and test touch functionality: Follow these steps to boot to UEFI and test touch functionality: Go to Start Dec 16, 2021 · If still touch does not work on the UEFI screen, this is likely a hardware issue already in which no troubleshooting could fix. There's a vertical strip on the right side of the screen that keeps becoming unresponsive to touch. In the search box on the taskbar, enter calibrate, and then select Calibrate the screen for pen or touch input from the list of results. It seems that this problem only happens when my type cover is attached. The notes for Brunch say that touchscreen support was added. On all edges ca. I recently installed Chrome OS on my Surface Pro 4 . Often when I leave my Surface Pro 4 (i5, 8GB, 256GB) and it goes to sleep, when I wake it up the touch screen will not respond anymore to either touch or pen. However, we no longer have replacement options for the Surface Pro 4 even the paid out-of-warranty option. My Surface touchscreen doesn't respond, it's slow or inaccurate, or the Surface Pen doesn't ink. Nov 22, 2023 · 1. ) Press and hold the power button until the screen turns off (about 10 seconds), then release the power button. Less disruptive than restarting which also works. Nov 28, 2016 · Hi Nathan, To help you address the issues with the two-finger scroll, try to disable the two-finger pinch to zoom. Go to the Start menu and type “Device Manager” in the search bar. Press the Tab key and wait Yes button is selected, press Enter, and then follow the Sep 11, 2018 · Touch not working on surface pro solution Apr 30, 2024 · 4. In the Device Manager window, expand the “Human Interface Devices” category. Right-click on HID-Compliant Touch Screen and select Uninstall. The screen may flash the Surface logo, but continue holding the buttons. Select the arrow to the left of Human Interface Devices. After updating the surface pro became a no touch screen device. Choose Surface Pen in the list of devices. Press the power button once to turn the device back on. Once upon a time, a software update fixed it, but it has since stopped working again. g. Please touch the screen in the UEFI in the far left, top, and bottom. I tried everything, re-installing the drivers and resetting the Make sure Bluetooth is on, then select Add device. If this does not work proceed to step 2. I even contacted Microsoft Answer tech and there is no solution. it starts vertically from the center of the screen to the right, almost exactly halfway between the center of the screen and the right side. Restart Surface and attempt to reproduce the issue. Type calibrate, choose Calibrate the screen for pen or touch input, and then press Enter. I see black or blank screens on my Surface. Open device manager, Click on human interface If the screen on your Surface looks distorted, has static, is flickering, or has lines running through the screen, you can try a few things to get it working again. /. com) As the "strip's" response to touch varies, I believe it's a software issue. Two-button Shutdown. Jan 7, 2018 · a. Jun 22, 2020 · 1: Run Surface Diagnostic Toolkit and check Windows Update. Here is how: Windows 10. Jul 28, 2020 · Please restart your device to apply the updates. You should see the Surface logo. video link - click here. Right-click on Intel (R) Precise Touch Device and select Uninstall. and then searching there for "about your PC" get me there (where I remember seeing Surface Pro 4 mentioned before but now it does not - but maybe I am remembering it wrong). Press and hold the volume-up button and the power button at the same time for May 11, 2019 · surface touch pad and touch screen not working. Boot the device to its UEFI screen, see this page for the steps on How to get to the UEFI settings. Threats include any threat of suicide, violence, or harm to another. the touchscreen in bios (UEFI) not work both sides (in windows just downside not work but in bios both side not work) more details on the video : (please watch this video) video PASSWORD: 123456. Apr 22, 2020 · Please try these steps first to troubleshoot the issue: 1: Run Surface Diagnostic Toolkit and check Windows Update. Just leave the box unchecked, just proceed uninstalling the driver. You can follow these steps: Note: Make sure that the Type Cover is attached. Aug 9, 2014 · Before you begin. Right-click on Intel(R) Precise Touch Device and select Uninstall. If not, you need an exchange. Select Start or Windows logo key. Choose Check for Updates from the options shown. 5 cm there is no touch possible. Solution 2: Reset touchscreen calibration. 0:00 Restart it0:24 Reinstall touchscreen drivers1:05 Download the Surface I want to change the way the screen brightness adjusts to ambient light. e. Sep 20, 2021 · Does touch work in the UEFI? Shut down your Surface. Hi all, I recently purchased a Surface Pro 7 and noticed that after a few minutes of use, the touch screen stops working, both with my pen and regular touch. Sep 2, 2019 · Before you begin. If you're in luck, the Surface Touch firmware, Intel Precise Touch Device and any other supporting hardware and drivers will automatically reinstall and the screen will start to work again. I loaded Windows 10 Pro into all of them in hopes of selling them. hi my surface have a problem touch screen working properly but when I close lid and open touch screen is not working and I have to sleep the surface for solve problem I installed last update I can't. Check if the HID-compliant touch screen appears under Human Interface Devices now. Select the search box in the taskbar, enter device manager, and then select Device Manager in the search results. Nov 22, 2017 · Others have found that going into device manager and disabling/enabling the "Intel (R) Precise Touch Device" in device manager made both the pen and the multi-touch work again. We would like to show you a description here but the site won’t allow us. From the Action menu, select Scan for hardware changes. Press and hold the Volume-up and Power button at the same time for 15 seconds. There's also supposed to be an option I can add Oct 16, 2018 · When I click on Settings from the windows button also does not work. 5. 2285. I tried to install the full image of Mar 26, 2021 · If your Surface pro Touch screen is not working then you need to get it fixed quickly, here in this video and the blog post we have mentioned ways to fix the Mar 4, 2020 · 2. I have 9 months old Surface Pro 4, still in warranty. Anyway its okay with mouse and I never try with S pen yet. The issue I have is with the touchscreen; a vertical "strip" of it doesn't respond to touch, while the other part of the screen functions normally. Even I tried touch calibration, but the same place doesn't accept the touch. After the update 1903 I can't use the touch input. After the updates install, you’ll want to restart your Surface. I installed it on my surface yesterday, and I am struggling with how the touchscreen on my Microsoft Surface Pro is not working. Surface Pro 4. From the desktop, open File Explorer. Earlier today, the middle portion of the screen was making rapid touch inputs when I wasn't touching it from top to bottom. About 2cm wide area, from upper to bottom, doesnt work for finger touch or Surface Pen. It’ll automatically reinstall the drivers. Dec 9, 2019 · Check for Windows Update: Go to Settings > Update & Security > Windows Update > Check for Updates. Right-click on Intel Precise Touch Device and " uninstall device ". release both. Aug 24, 2018 · I have a surface pro 4 and I just updated the latest version of windows 10 for it but after the installation, the right top corner of screen especially the X button doesn't work; although, it works with pen. In Settings, select Update & Security , then Windows Update , and then select the Check for updates button. I've tried all steps recommended here: Dec 5, 2023 · Hi Everyone. 4. If there are any updates, go ahead and install them. Aug 29, 2015 · MatthewSusko. I've illustrated the issue by fingerpainting in MS Paint (see screenshot). - Refresh the touch drivers. I have replaced many Digitizers for Surface Pro 3,4,5,6 and one thing I notice is for some replacements touch wont work immediately and it may take upto 5-10 mins. Step 2. 2: Verify in UEFI. Oct 15, 2018 · Surface Pro 4 - Touch Screen Not Working Neither the pen (apart from the button on the end) nor fingers will work the touch screen. Restart the computer. A complete one inch horizontal strip (i. Was a real PITA to change, but for somewhere around 130 bucks it's still better than buying a new one. Troubleshooting options. May 8, 2022. Run Surface Diagnostic Toolkit and complete the tasks on the window that will launch. just two days ago the touch screen is totally not responding to finger touch. Give it a try, Goodluck! Jul 3, 2019 · I have a surface Pro 4 with Windows 10 Pro Build 1903 which has been working with no problem for more than 1 year. I haven't seen this exact solution posted Touchscreen on Surface Pro 4 stopped working after Windows Update. After the Surface logo, the device should boot to UEFI. Hold down the power button for 30 seconds and then release it. Try to navigate in UEFI by tapping various menu items. Dec 2, 2021 · Tap and hold or right-click on the USB drive and choose Format. Sep 21, 2020 · 1. Nov 27, 2019 · Surface Pro 4 some area of touch screen doesnt work, finger or Surface Pen. ) Press and release the power button to turn your Surface back on. The device will boot to the Surface Logo, and you should see spinning dots. Simply toggle this feature from On May 8, 2017 · Make sure the surface is On and at the desktop or such alike. If disabling and re-enabling your touchscreen . If you don’t mind, we do have some steps that we can further isolate the issue and few questions regarding on your concern. Create a recovery drive: Feb 19, 2024 · 1. Last updated March 21, 2024 Views 1,591 Applies to: Surface. We greatly apologize also for the late reply. Step 4: When the Surface logo appears, release the volume button. Update the touchscreen driver: Open Device Manager, find the HID Precise Touch Device, right-click and select ‘Update driver’. Jul 12, 2019 · 8. Here's some similar stories, including mine. You may also need to restart the Surface. From the Action menu, select Scan for hardware changes, then restart your device. Check what is the current OS Build of your Windows version by going to Settings > System > About. Hi Owen, Since the touchscreen is of the 'capacitive' type with, to quote the 2nd link above 'a different (more resistant to interference) technology to detect the pen, the induction induced electric energy – while harmless to you – can interfere with the Surface’s ability to detect a touch. After this, part of the touch screen does not Jul 19, 2018 · Couldn't find HID Compliant Touch screen in device manager but had a exclamation mark on Elan eztouchfilter. Mar 30, 2017 · Surface Pro 4 Touchscreen not working My surface pro 4 ran out of warranty yesterday and on the same evening the touch screen stopped working completely (i. Recently I noticed that middle part of the screen was not responding to touch. Jul 27, 2018 · Step 2: Insert the USB recovery drive into the USB port on your Surface. down for at least 15 seconds. Solution 5: Check for electromagnetic interference. 0 has a LG display and 32 pin connector. e doesnt work with touch from fingers or pen). In the ‘Run’ windows type ’MSCONFIG’ and click ‘Ok’. Hey there Bill, I would completely uninstall the Touch Screen drivers through the device manager (Microsoft link here ), as I suspect the issue is in relation to the drivers not being completely installed correctly. Go to Download driver and firmware for Surface, choose Surface Pro 7 then click Download on the next page. However, here are some solutions that can help you resolve the issue. Press the Tab key and wait for the Reset button is selected, and then press Enter. I'm having trouble connecting Surface to a second screen. Once you are in UEFI, touch your Surface screen and see if it responds normally. Click the ‘Boot’ tab. Solution 2: Restart your Surface. If you’re still having problems, check for updates: Select Start , then select Settings . It also cannot recognize the pen. Select a link below for the troubleshooting or service options for the screen issue you're seeing. Maybe some drivers are being installed in background. Nov 7, 2017 · The touchscreen zoom may stop working due to an issue with the touch screen driver. Tried all options and suggestions, no success. Hello! I am super new to Fedora, and Linux for that matter. touch Screen downside does not work on windows. Hi there, Bingshu Li! Thank you for updating us on the test you did through the Surface UEFI screen. button on your Surface at the same time for at least 15 seconds, and then. Aug 8, 2019 · Using Windows 10 on Surface. Windows 10 is the Dec 22, 2019 · Reset touch calibration to the default settings. The tablet will register me touching the screen, as it will show a small circle indicating that the screen has been tapped, but Windows 10 will not change my touch screen to my tablet or let me calibrate the pen touch. Directly in the middle of my Surface Pro 4 screen with a width of 2 inches, it does not detect any touch input. Since I always have the Type Cover on it, I don't know if it would happen with the cover disconnected. Force Restart. Even when I checked the system about it showed that this device have no pen or touch option. Jan 19, 2022 · 1: Force Shutdown. ' that it may be a compatibility issue between you and the Surface. Mar 8, 2023 · I installed Ubuntu on a Microsoft Surface Pro 4 and the touch screen doesn't work. Right-click HID-compliant touch screen, and then select Enable. I used Linux Mint to install the latest stable versions of brunch and the Rammus. keyboard disable and enable. Detatch the keyboard. 4 Answers. I reset my laptop, yet the touch doesn't work. when at the desktop yet again, I personally swiped the screen from the right to bring out the notification center. When you see the Surface logo, release the volume-up button. Posted: Feb 14, 2023. Therefore it is impossible to calibrate the touch screen because all crosses are on the screens. 2. I too have a surface pro 4 that has touchscreen issues. Step 1. Click OK and then restart your PC. Mar 1, 2020 · After your Surface device restarted, kindly: Open Device Manager. the touchpad works but changing the settings in the control center doesn't have any effect: e. light increasing and decreasing keys don't work (but volume increase and decrease do work!) Aug 4, 2021 · Windows 10, as a whole, will not register me tapping on the screen when trying to do either of these things. Dec 12, 2018 · Harassment is any behavior intended to disturb or upset a person or group of people. The Windows button works fine. Select FAT32 as the file system and enter a Volume label to name the USB drive, such as RECOVERY, and then tap or click Start. Scroll down until you locate Use a two finger pinch to zoom. Click View on top and check Show hidden devices. Use the touch screen in order to carry out a reboot. Go to Human Interface Devices. Also there's yellow triangle near Surface ME in Device Manager, it asks to reboot device for updating ME Firmware, but fails. Strange problem with my otherwise trouble-free Pro3: For a week or so, a quarter of my screen has become unresponsive to touch. Press and hold the power button on your Surface for 30 seconds and then release it. For what it's worth, I changed my SP4 touch screen a few months back, bought from Amazon because way out of warranty. If no luck, right click on it and uninstall, then restart your surface. Install any available updates and Dec 1, 2018 · This will only work if t In this video I will show you how to repair very a Surface Pro 3 or Pro 4 touch screen where some areas are not responding to touch. Tap or click OK when the format is complete. Surface pen settings > Uninstall device. Once you are on the UEFI screen, test if the issue on the touchscreen also occurs on that screen. (With a mouse, drag to select Reset) 4. Open Device Manager then go to Human Interface Devices > look for "Uninstall HID-Compliant Touch Screen" > Right-click on HID-Compliant Touch Screen > Uninstall (if you're seeing two HID Compliant Touch Screen, Uninstall the two drivers). Step 3: Press and hold the volume-down button while you press and release the. To check for Windows updates, follow these steps: Bring up the Search Charm and look for “Updates”. In any case, Windows Defender says there is a driver Mar 19, 2016 · Before you begin. Trouble shoot problems with windows as admin. Solution 6: Two-button shutdown (Surface Pro models and Surface Book only) Solution 7: Restore or reset your Surface. If the touch is still not working give it sometime, maybe 10-15 mins. May 17, 2017 · Step 2: After Surface turns off, press and hold volume-up button and the power. Press and hold the Power button for 20 seconds. I did all the updates, and for some reason, after the firmware update, my touchscreen stopped working altogether. Nov 24, 2023 · Once the device is shutdown, press and hold the volume up button, and then single press the power button. Hello JPS289 , Thank you for reaching out to the Surface community and sorry to hear that the Surface touch screen stopped working since you have completed the Windows updates. 3: Force Shutdown. Aug 16, 2016 · Touch Screen Partially Unresponsive. Right-click on the “HID-compliant touch screen” option and select “Update driver. This is to clear the hardware cache of the device. Windows 10. Any time I touch it with my finger it does nothing, but the pen will write. Feb 23, 2024 · Here are some steps you can try: 1. Expand Human Interface Devices, and Right-click HID-Compliant Touch Screen. I tried restarting, updating my drivers May 19, 2020 · 4. Step 3: After you release the buttons, wait 10 seconds. force shut down and re boot. My Surface is out of warranty, or has a cracked screen or other physical Apr 15, 2021 · In Device Manager, go into Firmware, right-click on Surface Touch, and Uninstall device. Dec 1, 2016 · Updated driver. Report abuse. ) 2. Jan 24, 2018 · Surface pro 4 touch screen not work. turning off the tap to click, the status changes in the control center but tap to click remains; or selecting two-finger scrolling doesn't activate it; b. Device replacement should be the next option. Force shutdown your Surface. Tap or click OK to erase the contents of the USB drive. If the issue exists in UEFI, then we know it’s a hardware failure. In the window the touch screen appears to work everywhere. We were going to advise you to try some touch screen issue solutions but it looks like you have already reset the Surface and the problem persists. Solution 3: Reset touchscreen calibration. My screen was cracked before and being replaced with new one from Microsoft with cost of RM1500. Right-click on HID-Compliant Touch Screen and select " uninstall device ". version 2. Hi imransaquib, Thanks for dropping your concern at Surface Community. Search Mouse & Touchpad settings on Cortana or SearchBar. When I force shut down the laptop and use the volume up + power button, it brings me to the Surface UEFI. And the problem will re-occur until Microsoft issues a new driver to fix. 1198) I tried doing a reset (re-flashing using a USB stick) but still nothing. Options. ie after doing a dir command, i can scroll up or down the command window using my finger on any part of the screen. Solution 5: Two button shutdown (Surface Pro models and Surface 3 only) Aug 23, 2014 · If you still have issues with touch, I'd suggest the following: Before you begin. Force shutdown the device and restart. To then use the touch screen to change the brightness. - Roll Back the Recent Update: Troubleshooting. Expand Human Interface Devices > HID - compliant pen > Uninstall device. hi all, please proguide me how to solve my pro 3 touch screen problem. If your touchscreen isn’t responsive or not working how you would expect, try restarting your PC. Under ‘Boot Options’, select the ‘Safe Boot’ option. Then enable it. If you don't see your pen in the list of devices, the LED light can help you find the issue. The UEFI menu will display within a few seconds. Tap the Check Now button. Since the issue remains after following all the troubleshooting steps provided on this thread. Oct 5, 2016 · Surface Pro 4 Touch Screen Does Not Work In A Vertical Section. Dec 14, 2018 · If your Surface touchscreen isn't working, there are three things that may fix it. The white area in the drawing does not respond to touch (finger), but the stylus and touchpad do function Go to Start > Power > Shut down . Solution 1: Clean the screen. Go to the View tab and select Show hidden devices. Open Device Manager. also you need to open your Surface Pro 4 and look at the connectors (and upload photos if your confused and need help) BEFORE you buy anything so you can see what model you have. Solution 4: Two button shutdown (Surface Pro only) Solution 5: Restore, refresh, or reset Surface. There is a calibration tool made by Sony that people have tried in the past to some success. OS version from Win10 1809 to 1909, both not working. Everything else works it's just the touchscreen. Please reply back and let us know. Expand Human Interface Devices. Mar 5, 2016 · Press the ‘Windows + R’ key on the keyboard. I'd be grateful if you would help me with this problem. My surface pro 4 touch screen (1724) is not working. If this works, we highly encourage you to inform our Community by clicking on Yes or marking my post as an answer. Hold down the device's power button and its I have another surface pro 4 that has patches of the touch screen that do not work. I have gone into troubleshooting and started a command prompt window. in long axis) almost in middle part is not working. I’m sorry to hear about your Surface device issues. Worth a try even if it'll probably not help in your case. Hold down the power button on your device for at least 30 seconds and then release it. Try running the Surface diagnostic tool if you haven't done so already. Click on the “Device Manager” option from the search results. It was working till I tried to install windows 11 and before I did the updates. msi then Restart the Surface Device. Running Windows 10 version 1607 (14939. Dec 7, 2020 · Surface Pro 7 Touch Screen Not Working. While the Surface Pen is paired on your Surface device, open Device Manager. restart device. Solution 4: Install the latest updates. Tap and hold or right-click on the USB drive and choose Format. All other answers for this question are of older versions of Ubuntu. Install any available updates and Oct 30, 2018 · Expand that, and find HID-compliant touch screen - right click on it, disable. Jul 19, 2018 · Couldn't find HID Compliant Touch screen in device manager but had a exclamation mark on Elan eztouchfilter. Jun 20, 2016 · Question Info. I feel for you. If there is more than one driver, uninstall those as well. Then, go to the Actions tab and choose Scan for hardware changes. About a quarter of my Surface Pro 4 screen is unresponsive to touch, and glitches out terribly when I use the pen on it. Show Hidden Devices in Device Manager: Open device manager. (With a mouse, select Start , then select Calibrate the screen for pen or touch input . 3. Touch, Mouse, & search. Step 4: Uninstall HID-Compliant Touch Screen driver and restart. ”. Hi, So I have about five surface pro 4s that I got from this company that was going out of business. Press and hold the volume-up button on your Surface and at the same time, press and release the power button. Choose the type of safe mode by selecting one of the options below the Safe boot check box: Select ‘Network’. If after that reinstall, you are still experiencing the issues, I would manually download the most recent surface pro 4 Aug 27, 2018 · 2. cd em vv aa ur vb es ky bk hk