Why has verizon service gotten worse 2021

Why has verizon service gotten worse 2021. Geographic features often cause signal to go bad. D. Aug 6, 2021 · vzw_customer_support. 11-08-2021 09:15 AM. Mar 25, 2016 · I use to recommend everyone to Verizon for customer service alone years ago but it has really taken a turn for the worse. 08-27-202106:54 AM. Along the same lines, AT&T has announced its new C Nov 8, 2021 · Coverage Issues and Getting Worse. So instead of declaring a winner between the two Jan 19, 2022 · The new spectrum will form part of Verizon’s 5G Ultra Wideband network, which was previously limited to its 28GHz and 39GHz mmWave frequencies. Best network, but disappointing customer service. Recon Analytics recently did some analysis of Verizon’s value proposition. There are times I have a full 5 bars and still poor service. m. Most people out there don’t pay attention to the nitty gritty details but when comparing the two networks side by side, T-Mobile may offer faster speeds and maybe cheaper but what you pay for is what May 7, 2024 · Selling discounted service on its parent company's network, Visible gives customers the chance to get on the popular Verizon network at a reasonably low rate. Areas in which that I have always had strong coverage, I now have none: no data no calling. I’ve heard the same from others in my area (Beaufort NC). May 15, 2023 · It lost just 0. I have been a Verizon customer for nearly 20 years. An outage is declared when the number of reports exceeds the baseline, represented by the red line. ; promo credit ends if eligibility req’s are no longer met; 0% APR. Coverage map of the road traveled: https://ibb. I live in the populous suburbs of Chicago, not in the stix. captainstandup. You want a 5G icon that says "UW" or "UWB"; if that's missing, you're on laggy DSS. Verizon has the best coverage in the country, but T-Mobile has faster data speeds. The worst part is that I know it just isn't me; it's not only my own coworkers, but it's also my own customers. Could an antenna i Sep 30, 2018 · I have had verizon for years. report and whether AT&T and Frontier service has gotten better or worse since the Aug 28, 2022 · I've often had the impression that T-Mobile has offered peculiarly human levels of customer service when the likes of, say, AT&T have not. Terrible service and its getting worse! Wireless. Serice has gone from 4 bars of 4g service to 1 bar and at times no service. At the moment, we haven't detected any problems at Verizon Wireless. co May 20, 2022 · Update: From May to June 2022 alone, Verizon identified or blocked 2. I wish I had already left!! Here we are 6 years later with a coverage map that is not at all what . It has been getting slower and slower over the last 18 months. I still drop too many calls or get static or distortion on calls. Verizon service is getting progressively worse and worse. regardless of how many service bars are shown and it's been happening for MONTHS!!!! Tried reaching help several times about it and just recently reached someone who said try back Saturday (when I won't be able to be The exact same thing is happening to me. Verizon reported a profit and revenue miss in their first quarter, as well as a loss of subscribers despite re-launching unlimited data plans. to 3-5p. Signal strength used to be better. consumers. Verizon is in a bit of a tough position because they didn't add more sub-2. Apr 20, 2017 · April 20, 2017 at 1:55 p. (Video: Reuters) For Feb 19, 2014 · We have been Verizon customers for approximately 15 years and have lived in various locations throughout NH during that time. Aug 24, 2019 · Horrible service and getting worse. We have 3 iPhones and a IPad with cellular service that all were affected at the same time. For the last several months it has degraded as well. 99 promo credit applied to account over 36 mos; promo credit ends if eligibility requirements are no longer met; 0% APR. "It is absolutely possible for a number of reasons," he said Dec 1, 2023 · That’s up from about nine problems per 100 connections in most of 2020 and 2021, according to a report from J. The service coverage has always been far superior to the competition. Why Has Verizon Service Gotten Worse 2023? It’s no secret that Verizon service has been getting worse in recent years. Sadly, I don't expect it to get better if and when Mushmaster332. Any help would be appreciated Welcome to /r/Verizon! A unofficial community to discuss and ask questions about anything and everything Verizon, be it Wireless, FiOS, DSL, Landline, etc. We had no problems at home until 4-5 months ago. And on a daily basis, Verizon labels 1. Legit, only options they have are sending you through an IVR or walking you through My Verizon. First the 5G is a joke I will be in a 5G area and I don't get any Internet or able to send any MMS messages. I have been trying to get in touch with technical support as the Verizon store employee recommended, but have not gotten through. Simply select your device and the issue, then follow the helpful steps to find a solution. On Saturday and Sunday starting several months ago my phone shows verizon signal but won't load anything from about 6 a. 1,414. After 3 tries I might connect and even then the person on the other end of the call cannot hear me and then the call drops over and over again. Connect with us on Messenger. Verizon seems to be improving again in the last 6-8 months in Columbus. In the detailed explainer, it looks like T-Mobile’s mid-band 5G seems to be a lot more attainable and accessible by many and as such, more likely to excite consumers. 06%) has steadily improved churn over the years, and it had a Jun 14, 2023 · Both of our services have gotten progressively worse over the last 6 months. With Verizon I could be on 1 bar of service but the internet worked and phone calls didn’t drop. We recommend using our Troubleshoot & Resolve Tool to fix this. That was consistent across the city and Jun 1, 2016 · Service in the zip code area 49410 has been getting worse for the last 6 months. Earlier this year I decided to upgrade my phone, thinking that maybe my old Oct 8, 2019 · In-Store Pickup is available across the U. 5 years I had impeccable service in Wilmington, NC, however it's been getting significantly worse over the past year and a half (same residence, same workplace). Every time I go to pull my phone out of my pocket I am more likely to have 1x or 3G or no data and no Jun 25, 2021 · The prepaid customer service call center can be worse than the postpaid customer service call center. This survey of more Feb 6, 2024 · The two wireless heavyweights step into the ring. Visit Community. Perhaps they had tower sharing agreements that expired. It is common for some problems to be reported throughout the day. S. 5GHz spectrum while T-Mobile and AT&T did. Mar 23, 2020 · Skip to main content. We have updated our devices and reset them many times. Sadly, I don't expect it to get better if and when Cell service is terrible all of the sudden. Feb 22, 2021 · Verizon/Frontier met the OOS standard in only two of the 96 months covered by this study," the report said. I pay hundreds per month for mediocre service and it’s pathetic. Verizon wireless is supposed to be the Rolls-Royce of cellular connectivity and it's terrible thinking about moving all my Verizon lines to T-Mobile. Atkinson,Plaistow Danville all bad service in NH. Whether you’re hiking or your house is surrounded by large foliage, the leaf canopy can cause a massive drop in cellular reception. Curbside Pickup available at select stores. Let's see what we need to do to get this resolved. I've had Verizon for about 4 years now. I am maybe getting one bar where before it was 3 or 4. What's even worse is on WiFi, it does it too. Update 72 (December 28) Aug 20, 2020 · Starting a year ago the signal strength where I live has gotten worse. About 3-4 weeks ago, I noticed I was Watch this video to learn about what impacts wireless signals and how you can fix it so you can get the most out of your Verizon 4G LTE network. None of the apps I have such as, Instagram, Facebook, Timehop, etc will not load any content. Mar 17, 2018 · I've been a Verizon customer for about 13 years. 5 billion spam calls to date - and blocks tens of millions of spam text messages daily on behalf of our customers. Jul 1, 2014 · I got verizon with the Note 3 in November and thought the service was great. Power's latest study, said they "continue to look for ways to improve our network and provide better wireless service" and have made $2. 99 promo credit applied over 36 mos. Louis and surrounding areas. Same-day delivery: Same-day delivery is available in select areas. I'll take a hit on the network side. 99 (128 GB only) device payment or full retail purchase w/ new smartphone line on postpaid Unlimited Plus or Unlimited Ultimate plan req'd. My guess is they have gotten over-reliant on wi-fi calling to cut costs and reduce the number of towers. It’s mind blowing how poor their cellular service has gotten. Aug 9, 2021 · iPhone: $829. I cant make phone calls from my phone. My Verizon cell service is gotten so bad this year that sometimes I cannot even make a phone call. Downdetector only reports an incident when the number of problem reports is significantly higher than Verizon has confirmed that there is an issue and is working to fix it as soon as possible. Daily I catch myself turning on the wifi, shutting it off, turning on, shutting off to try and get service any way possible. With T-Mobile it was the complete opposite. Dec 6, 2022 · A new blogpost has been released, outlining why Verizon’s high-band 5G service seems to have way too many limitations to excite U. 09-09-2023 11:45 AM. Why has customer service gotten worse recently? Asked on one of the social media sites, this is a question that requires some serious thinking. The dead areas are larger. Very (very) rare to drop a call. Trees, for example, are notorious for blocking cell phone signals. Unfortunately, my 4G service (and service in general) has gotten nothing but slower and less consistent. I can’t be the only one. Customer since 1998. May 31, 2017 · It is a question on the minds of many frustrated New Yorkers: Why has subway service gotten so bad, and what is being done to fix it? The New York Times has been closely following the surge in Aug 6, 2021 · Where do I start with the worst experience I think I have ever dealt with. at participating Verizon Wireless stores. Aug 9, 2021 · 05-30-2019 06:50 PM. Was on a desert road in the middle of nowhere and there is zero service on AT&T/T-Mobile for over 50 miles including where the road passes through a small town. Verizon doesn't even include a way for reps to set up autopay. But neither company is going to deliver a knockout in this fight. Doesn’t matter where I am in the state it sucks. We saw the lowest overall download speeds on Verizon in OKC, with an average of merely 30Mbps down—like speeds from several years ago. About 6 months ago we suddenly stopped getting cell service at our home location. Talking of AT&T, it's not the worst. For device specific help, visit the Troubleshooting Assistant. For most of that time, I have stuck with Verizon because the coverage was hands down the best. The "good" 5G icon has the letters UW next Nov 6, 2021 · Member. Verizon stated on my recorded call I'm eligible for $25 internet $20 landline, no hook-up or hidden fees. Within last years I was able to switch my cell phones to WiFi Jun 4, 2021 · We understand that your time is valuable and always want to ensure your service is working the way it should. I have the new iPhone XS. In my work group there are over 160 people and over the past several months all of us are having problems with internet stalls, dropped calls ADMIN MOD. Verizon was the only provider with service in and around the town. And Google Fi’s Flexible plan charges $10 per gigabyte of data after Verizon outages reported in the last 24 hours. It started within the last week. I have been on Verizon for at least 10 years. This chart shows a view of problem reports submitted in the past 24 hours compared to the typical volume of reports by time of day. Let's check if there are any issues in your area. 04-07-202304:39 AM. Customer Support. Miss my motorola startec and the I have Verizon Mobile plan. All three major carriers—Verizon, T-Mobile, and AT&T had worse scores on Jul 4, 2018 · Enthusiast - Level 2. I have a Samsung S20+, my wife has an iPhone 11. Aug 1, 2021 · August 01, 2021 / 01:16 PM IST . Many of my co-workers and friends are on Verizon. I have been in this 79707 area for over a year and a half. That did not make any difference. Now it's a guessing game with every kind of signal. $829. Even the 5g is bad. At first is appeared the service was maybe just a little better than AT&T. Now, for the last several months I feel like my connections have gotten slower, I'm always switching between 3g and 4g, and my phone battery life has taken a huge hit from what I feel is bad service connection. I cannot walk around the house while on a call and Nov 22, 2021 · I have a 2021 Moto Stylus G and coverage suddenly got worse about two weeks ago. 04-07-2023 04:39 AM. Over the last few months Verizon service at my house (eastern, NC) has turned to shit. I used to have a signal all the way to work located in zip code 70427 but now I have no signal for 80% of my drive. Maine here - I’ll often have full bars 4G or “5G” (not MMW) and no data connection. Reception's gotten even worse over the last few days, and it often fails to even place a call. Sm10130402, we are terribly sorry to hear about your overall experience with upgrading your devices. 11-06-2021 08:27 AM. The service sucks and seems to be getting worse! For the ridiculous amount of money they charge it seems unexceptable. to 5 p. I have also notice a severe drop in mobile calling service this year here on Swan's Island in Maine. Cell phone service inside our home has never been good but in past was always able to go to certain areas of house and make and receive calls. Service has always been great. My husband has T-mobil and had lots of issues last year while I had none. EDT. Any 5G Unlimited plan required. Less $829. For the second time in a month, on the commute home, voice coverage is breaking up, fuzzy and I can’t hear the caller or they can’t hear me. Any help would be appreciated Dec 22, 2020 · Check out Verizon's coverage maps and keep an eye on your status bar. I have been a Verizon customer for about 10 years. I would not hesitate to recommend Verizon to anyone - until 2015. Representational image. 07-06-2018 05:47 AM. I could call from anywhere in the house and have a great signal. No data and no signal for calls or if I do have a signal it drops or is so hard for the other person to understand due to static or cut-outs. According to the FCC mobile providers like AT&T, Verizon, and T-Mobile will have completely phased out their 3G networks by the end of December 2022. T-Mobile is aiming for 300M by the end of 2023 (90% of the US population). 2 billion in improvements in Pennsylvania and New Jersey, including almost $600 million in the Philadelphia market, from Oct 23, 2022 · Enthusiast - Level 1. Newbie. Lately the service has just gotten progressively worse. "It is absolutely possible for a number of reasons," he said Internet service has been non usable Saturdays and Sundays around 6 a. I'm still receiving okay speeds but the quality of the voice calls have gone downhill. T-Mobile ( TMUS -0. I can barely load basic webpages. Oct 23, 2022 · johnboy66. I myself work in Customer Service and I guess my expectations were too high thinking everyone in that position would go above and beyond to actually research someone's complaint and figure out how to resolve the issue. Jul 28, 2021. I have been told by the last 3 agents that they would be looking at my account and calling me back within a couple hours and not one of them even had the decency to call me back. My familys 3 Verizon phones are experiencing dropped calls, no service, network not available. 99 purchase on device payment or at retail price required. I’ve been a Verizon customer for almost 17 years and am very loyal spending over $6000/year with Verizon. Also, my reception has gotten a lot better; I'm guessing the added Sprint towers in my area helped, maybe. Rp38. We have 2 bars at best for a few minutes, make a call and bam! One bar or "no service". (Getty Images) In case you are just tuning in, Verizon has been going through a rough time for about two years now. It’s not your imagination. For the last 5 1/2 years we have been located in southern NH. On Sep 27, 2021 · I have been a Verizon customer since 2003. In thos areas, I am unable to make Sep 9, 2018 · What has changed in the past month that is different from the last 15 years. The network was a hot, slow mess since I came back in 2020 until this change. However, lately, over the course of the last few months, service has gotten worse and worse. Jul 28, 2021 · Oct 25, 2017. Within last years I was able to switch my cell phones to WiFi Jan 9, 2015 · In-Store Pickup is available across the U. Stores May 21, 2024 · 5) Landscape. Slow 4G Getting worse and worse. Jul 29, 2013 · I pay for high speed Internet, but this is worse than dial up. Personal Business. Wireless. May 4, 2018 · I am located in Southern California where within the past few months I have noticed the service has increasingly sucked. Dec 6, 2023 · Cell phone coverage. Just tested and I'm getting 268 Mb/s download on my Tmobile 5G, which is way faster than my LTE was. When I signed up I had steady 4G LTE signal indoors. With that said another phone on my plan continues to have great service in the same locations. Now, there is only on spot in front of the big picture windows that I can even get Jul 24, 2022 · The crux of Verizon’s problems — Entner. The fact that all of them are affected means it is the cellular service in the Dec 6, 2023 · Cell phone coverage. 1st bill was $84 bc of random fees. I had bad service with my x and my 8. Leaving my phone useless. The weather has been great and I can't understand why Verizon would all of a sudden slow down their service in this area. A year is definitely too long to have issues. 06-21-2023 05:43 PM. 05-30-201906:50 PM. In the meantime, customers are advised to use WiFi if available. I feel like I'm taking a major step back in time as I often have to hold my cell phone in the air just to send a text message. I was in a 4G 06-23-2021 09:00 AM. What is the zip code and nearest intersection where you are having trouble? Is the issue only Dec 5, 2021 · I am very familiar with tech and would like to know why my service has gotten worse. Our internet carrier, CenturyLink, same thing. Verizon and T-Mobile both pack a punch when it comes to coverage, data speeds, and awesome perks. Can anyone tell me why Verizon cell service has gotten increasingly worse over the past year!! It gets worse by the day it seems!!!! I can’t take it anymore, 5G, LTE, it doesn’t matter, it’s HORRIBLE!!! I can’t even load a simple picture on Facebook anymore and don’t even get me started on any Nov 22, 2021 · I have a 2021 Moto Stylus G and coverage suddenly got worse about two weeks ago. Over the last 2 years, Verizon's coverage has gotten worse and worse. We will update this post as more information becomes available. The issues started about 8 months ago and is getting progessivly worse. " Technology expert Peter Tran says if you think your service has gotten worse, you're probably right. Jul 31, 2021 · Re: Worst customer service I've ever experienced! 07-31-2021 05:21 PM. Wifi calling dosent work and never has on any of my phones. I want to know what the deal is with slower and slower 4G in my area across all of my devices. Having good service is vital, especially to carry out your daily activities. Every time i think it can't get worse, it does New years resolution = new service provider. I agree that their infrastructure has gotten worse! They make billions and should've made it 100x better by now! It's disgust Sep 6, 2017 · Customer Service Rep. That's just 2 basis points worse. Service Decline Lately? So bad I might have to leave Verizon. 2nd bill is $75 bc $25 internet doesn't apply unless i do auto pay. So my wife and I switched to Verizon in October 2021. I have verizon unlimited phone plan and a Verizon air Aug 14, 2018 · Hello @GrauHaus, We'd be more than happy to take a closer look into why you've been experiencing cellular signal issues in your area. As I understand it, prepaid has the phone menus because the menus are supposed to handle the majority of the reasons one would call about their prepaid service. Nov 2, 2021 · Both my husband and I have terrible cellular connection when we are at home. I am not sure what changed but I have been considering a new service provider since then. i discontinued Xfinity due to $70 in random fees. If same-day delivery is available for your order, you’ll be able to choose that option at checkout. Unlimited Play More, iPhone 12. Sep 9, 2023 · ShawnC1220. However, in the last couple of months the service at my home has degraded and gotten worse over time. In fall 2021, it replaced Ronan Dunne as CEO of Verizon’s Consumer Group (VCG) as it struggled before Sep 13, 2021 · It's so horrible that I can't understand that Verizon has gotten much worse within that one year timeframe. Enthusiast - Level 2. My family has been a Verizon customer for probably 10 years or more. 10-06-2018 01:38 PM. I cannot walk around the house while on a call and I even Aug 27, 2021 · Poor Coverage and Getting Worse. Verizon does not set up autopay for customers. It's now to the point where I don't receive about 80% of phone calls and texts Mar 24, 2018 · Over the last 6 months I (as well as other users) have noticed that Verizon Wireless cell service is getting worst. Verizon coverage is getting worse instead of better. I wish I had already left!! Here we are 6 years later with a coverage map that is not at all what Sep 27, 2021 · I have been a Verizon customer since 2003. Dec 21, 2015 · Every year or so i need to call for help or to upgrade a phone. 81% of its subscribers per month during the first quarter. 3 Likes. Nov 1, 2014 · I've been waiting to send this because I assumed that the issue was temporary and would eventually get better. Over the weekend for the first time I been a customer from 2006 I experienced something a major issue. Verizon's current plan for C-Band is 250M covered by the end of 2024 (so less mid-band coverage than T-Mobile has now in two years). So far in three weeks, nada, zip, nothing. Check network status. The first 2. Since Visible by Verizon first appeared on the market, its goal was to keep things simple for customers by only having one plan. 04-30-2019 09:35 AM. ADMIN MOD. The chart below shows the number of Verizon Wireless reports we have received in the last 24 hours from users in St. Been a verizon customer for over 15 years and my service has never been worse. With the shutdown of 3G networks, which rely on older technology, more room is made Nov 3, 2017 · In the past 2 years, the service has continually went down hill. I drive 90 miles to work round trip and more than 1/3 of various areas I do not have service. Allie_C_Baker1986 wrote: I have also been having issues with T-Mobile since the start of 2022 and got worse in 2023! I feel that is due to T-Mobile and Sprint converging and taking over Sprint's terrible coverage. 5 bars of 4G all the time around the house and yard. Apple engineers has, and is continuing to investigate. We take pride in providing a world-class experience, especially when it comes to signal quality. It’s turned worse in a number of places I’ve been. But since they really started the c-band rollout here in earnest, it’s been so much better. No answer from Verizon as to why. Have to leave our home for calls. Its not ca Sep 11, 2018 · Member. I've spoken with two TW reps over the last week, with each giving slightly vague reasons for and solutions to my problem, requesting that I reboot my phone, and advising I move closer to windows or outside. Jun 30, 2022 · Oklahoma City. The MVNO decided to change things up and offer two plans. Data is then $5 per gigabyte. I had Sprint before and their cellular service is aweful! Jun 18, 2013 · I have been with Verizon a little over a year now and from what I can say, the signal inside of my house has gotten worse since last year. My bill is cheap and my data is unlimited, so I'm a happy camper. 2M calls with [V] for verified callers and 85K Aug 31, 2023 · Progressively more and more. We have been to Verizon store x3, we have called and messaged. This is new, used to have good voice coverage I thought the change to all LTE was supposed to make things better, instead Jan 31, 2024 · A spokesperson for AT&T, which ties Verizon for best performance the Mid-Atlantic in J. I already pay quite a bit for this plan so if this is a ploy to get me to upgrade to a more expensive plan, I can't say I'm impressed or inclined. Has anyone noticed Verizon service is trash now. #3. New line on any 5G Unlimited plan req'd per phone. Power. In late 2021, plans to phase out 3G services across all carriers were initiated. 08-24-2019 01:03 PM. Aug 20, 2020 · Starting a year ago the signal strength where I live has gotten worse. Suddenly my house is a dead zone and all devices show NO SERVICE, as soon as we leave our signal comes back but why all the sudden and no help from verizon other than we are in a variable coverage area but we've never been told that and would've went to a different News, discussion, and current events for the state of New Jersey. Purchasing new phones should always be a joyous experience and we want to apologize for the concerns you have encountered. I have literally no service in my house now and most of my neighborhood. Mountains, hills, and valleys, too. Same issue, just started yesterday. I have been to the Verizon store and they put a new Sim Card in my modem. i switched to auto pay. NALDYMAY, we are stunned to see your coverage has recently gotten worse. I can have four and five bars on my phone with -91dBm - -93dBm and still the calls have static, m May 28, 2021 · I had many friends that always raved about Verizon being way better than AT&T for service. I will all t Jul 8, 2014 · We have merged our Wireless and Fios Communities to bring you the best place to discuss any Verizon product or service, along with all things tech! We have many new features to discuss with you in the coming weeks, but first we want to make sure that all of you who have been active on either of our communities before are able to log in! 1 day ago · Ting’s Flex plan, for example, costs just $10 per month per line for unlimited talk and text. May 28, 2021 · Community Forums - 2021 Severe Service Degradation - Verizon Community. We've lived in the same house for the past 8 years. Enthusiast - Level 1. Aug 30, 2023 · Progressively more and more. 24/7 automated phone system: call *611 from your mobile. I have a booster in my shop that gave me 4 bars of 4g service also. Mar 28, 2022 · I feel like VZW Service has been getting worse. Asked about a booster and was told it may not help as was a connection problem. Verizon still has a small advantage in coverage in certain areas. Horrible service with Verizon. 08-08-2021 12:35 PM. It is not my phone because everyone in the area is having the same problem, dropped call, text not going through, not receiving phone calls, going from no service to 1x, 3G then LTE all in one minute. 5 billion unwanted calls for wireless customers - detecting more than 26. So, just last month, I called customer service again about not only the same issue, but how much worse it's gotten. zz wf im hj gi qg tc oa ll iv