Sky broadband issues. Sky Broadband & Talk.

Sky broadband issues These things include. I work at home and right now the intervener is down, lights on the box indicate a problem but the Sky app says servic Dec 11, 2024 · Ever since switching to sky we have had broadband issues some of our devices are not connecting properly we didnt have an issue with BT and BT was apparently slower and sky faster this is obviously not the case clearly! May 29, 2024 · My concern is that there is an external issue which is impacting my broadband connection. Jan 14, 2025 · Re: Problems with broadband ‎14 Jan 2025 01:27 PM I am having the same issue, the signal keeps dropping out or slow, every minute or so, but the line test shows all ok 2 days ago · Changes to how we talk about Sky Broadband To help make things easier for customers to understand, we’ll now be describing broadband technologies as Copper, Part Fibre or Full Fibre. 8 and 8. Hello, this is a bit of a long post so bare with me. I then have to book the engineer myself and am told it will take 2 days for somebody to try to fix this. The last few days we have had issues with the sky booster box not connecting to the main hub even though we have checked the internet service through the sky app and it states no issues on your network. You can raise it with Sky but whether Openreach will do anything depends on the number of line drops and whather the automatic kit managing hhe line has reached the limit trying to stabilise the line. You can also find out about planned work and contact Sky for support. Jan 24, 2024 · Hi . Feb 27, 2024 · Thanks for your reply,Sky eventually decided to send out one of their experts on the 28th,the second time in 2 weeks,unfortunately when the first expert arrived on the Wednesday 14th at 12 noon the broadband started working correctly the same morning at 07. If customers are still having issues with other VPNs after this, then there are two possible resolutions: To check if there is an ongoing service issue in your area, just message our 24/7 virtual assistant KYLA. Upgrading to a newer model or purchasing a third-party router compatible with Sky Broadband services might help improve the Nov 27, 2024 · Hi I have had numerous issues with broadband it keeps buffering. While I’m not highly technical, I’ve gathered some information from my experiences and Sky support calls that might help clarify the problem. You can reach KYLA through: Viber: mysky. Nov 16, 2024 · Sky Broadband Issues ‎16 Nov 2024 05:10 PM. Everytime I 'test my broadband' on the app, it says everything is good but it's really not? Dec 28, 2024 · This is easily the 5th time since changing to sky that my broadband randomly stops working. No particular issue. Find any problems and fix them; See your connected devices; Sign In. the service is not consistent or good enough How to troubleshoot Sky Broadband issues and connect/reset your Sky WiFi Router and Booster. There are several ways that you can do so. Looked at the router and the light was red. We have about 10 devices that connect to WiFi, Ive tried 2. Sky Community; Broadband connection issues ‎03 Jan 2025 09:20 AM. The speed is slow as dial up almost. yet it still keeps going off Jan 14, 2025 · broadband issues ‎13 Jan 2025 01:20 PM since last Thursday the broadband has been dropping on and off consistantly all day, ive tried doing all the usual troubleshooting, but it still keeps happening, after checks it says there is no problem however there obviously there is an issue some where - HELP Sky offers satellite television service as well as broadband internet and home phone service. Oct 21, 2024 · Hi - my internet continues to have severe issues, it's been problematic virtually since I switched to Sky and again over the last few days has been up and down at regular intervals. No known issues in your Feb 5, 2025 · Once completed, if it reports back that all is good click on 'broadband' to run an updated test. I have had numerous attempts from engineers trying to fit it. However, the Q box does occasionally drop off but usual Jul 5, 2023 · I posted here recently about my BT connection. It turns out that over 20 homes in my street are affected. 2. Search. co. This has been going on for 2-3 months and we have done everything on t Jan 30, 2025 · I am NOT a Sky Employee Myself & Others offer our time to help others, please be respectful. If the service checker is still not telling you that Sky are aware you may need to call them to report it (dial 150 free from your Sky Talk landline). My ring doorbell and cameras Feb 20, 2024 · Broadband down since 16:15 today, no detail on the problem just an automated message on the sky app saying you have a broadband problem in your area and it can take up to 2 days to fix! Any chance of telling us what the problem is Sky, we are adults and can grasp concepts. CLICK HERE to go to the Broadband Community, and select the blue button in the top left to start a new conversation. Given your brosdband is delivered through your phone line the issues with your satellite dish are unrelated. Our placement of the router is fine according to the engineer. No known issues in your Apr 2, 2024 · Hi I'm still having issues with my broadband, I've rang Sky and they have escalated it to Openreach who say there is no problems, router is resetting itself at least 2-3 times a day I've had a new router delivered today and within half an hour of connecting and powering it up it has done the same thing, I've had around 4-5 replacement routers Dec 1, 2024 · Again I'm here due to having network issues. Broadband been flashing green for 24 hours (sky hub max) and wont go white what do I do I've tried restarting it and it Jan 4, 2025 · it is quite a common issue with partial fibre connections during periods after bad weather. My wifi signal to my laptop has also decreased since Feb 5, 2025 · About Sky Community Offers. Sky Go troubleshooting Resolve issues with Sky Go App/website along with Chromecast connection problems. Mine is that the voice light on the router is orange and although I can access the internet on my devices (this may be due to me having a mesh system), several things aren't working. com. Broadband issues ‎30 Jan 2025 04:24 PM. If you’d like their help, post your Sky Hub’s statistics in a new post with an explanation about your issue. I've called, emailed and even used live chat etc and no positive solution(s) I still have no connection. Tried rebooting it but still nothing. Feb 19, 2024 · For 2 weeks I don't have Internet access in the hub, the wireless is white solid but the Internet is off, I have connected the grey cables properly Internet dropped from 75 to 43 all the week. The WIFI connection keeps dropping thorugh the day and the extender is not boosting the signal into the bedrooms upstairs (router is at the bottom of the stairs). I've emailed multiple times, never had a reply. I have been a sky customer for 12yrs. He then shared stats with me that showed I had 80mbs to the property. Make sure to have your 9-digit SKY account number ready for faster assistance. Can sky fix the actual phone line? Sep 10, 2024 · This will fix all issues related to IPv4 address sharing, which may include some VPN issues, specifically with GRE-based VPNs such as PPTP. To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. virgin media confirming engineer dates with clients. Over 90% of our customers who use online guides get the help they need. Let’s look at your options. 65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode May 17, 2023 · Another potential cause of Sky Broadband issues is outdated hardware. So many people are reporting issue here. Nov 21, 2024 · Seems like Sky are having massive issues today. Sky Broadband & Talk. To run a network check, enter your Sky Talk phone number including area code. I am trying to work and this is having a very serious negative impact. Here is a snapshot of a 24 hour external ping to my router . Nothi Jan 22, 2025 · After that you can call Sky to report the issue as more than 10 line drops in a 24 hour period is a fault that Openreach should investigate. Nov 11, 2024 · My WiFi is causing freezing on calls and video calls and I am only using one computer and one phone. 4 and 5ghz combinations, router resets, full resets over night. Jan 21, 2025 · My broadband is slow can you request engineer please. Oct 6, 2024 · Have a weird issue recently and can't figure out if it's broadband causing this is the router itself. I've done all the usual turn offs, unplugs, waits & turn ons still rubbish! I've rung in numerous times Feb 6, 2025 · Broadband issues ‎06 Feb 2025 06:49 PM Hi, I had OpenReach come to fit something in my house last week (not sure what it is tbh but it comes in through the wall from outside, and is attached to the internal wall, 4 lights on it). Sep 19, 2024 · Recently 'upgraded' to Sky Wifi Max and have an extended hub. However, this past week we can't connect to the WiFi for more than a few minutes at a time before it drops out. uk Sign in to Service Checker or use Service Status to see if there are any issues with your Sky Broadband or other services. g. The problems date back to a switch to Sky fibre Ultra Fast, we've had intermittent problems since the switch. We have no idea what you a Nov 26, 2024 · It is common for some problems to be reported throughout the day. See full list on istheservicedown. Only this time it has stayed dropped out or and light in centre I have reset box and everything yet when I do a service check it's showing all connected as it should be with no known Mar 5, 2024 · My sky broadband is not working. Go to Ask For Help, and select Service Advisory. Feb 6, 2024 · Until now, we haven't had any real issues apart from a while ago {July 2023) when the Sky Q box would disconnect from the router almost nightly, and we'd have to reboot the box and/or router or use WPS etc. I am looking to upgrade our current "Full Fibre 150 and Sky Booster" arrangement due to current deals coming to an end. Search Sky Community. Visit the Downdetector Methodology page to learn more about how Downdetector collects status information and detects problems. Dec 2, 2024 · I’ve been facing ongoing issues with my Sky internet, and I’m almost certain it’s related to packet loss. Feb 2, 2025 · I had an issue with low broadband speed, so was sent another hub, this one seems worse. I have done everything possible and even tried phoning sky direct Feb 3, 2025 · Broadband issues ‎03 Feb 2025 08:47 PM I have tested my line and if there are any outages in the area and there are not, but the last few week my broadband has been ridiculous, not working at all Jan 11, 2025 · Hi, I was upgraded to a Max Hub about 3-4 months ago and have experienced persistent issues ever since. This has been very Test your connection or use our simple steps to try at home if your can't connect or have slow WiFi. Sky complaints: how to complain to Sky Broadband When you’re having problems with your broadband, you might want to contact Sky to complain about your broadband. My hive heating app. 0. Jul 24, 2024 · We joined Sky 2 weeks ago for broadband, first week was great and everything worked fine. Sky TV. I will be also getting a tv and other items and I'm afraid the current issues will only get worse. Dec 15, 2024 · Sky broadband has been connected now for around 3 months. If you are experiencing problems with Sky, please submit a report below. you have sent me a new sky a box in to resolve the issue and it has not worked. Aug 12, 2024 · Rebooked Sky engineer (purely according to Sky, so that he could book another Openreach visit quicker than they could), he didn't turn up, so rebooked for next day. We joined Sky Broadband last week. Everytime the broadband drops, the Sky provided router (Sky Hub) seems to break itself. You wi 6 days ago · @Bethowen62 . this is unuasable. We've tried all the tricks, even had a sky engineer tell us are broadband is rediculously slow. I keep having to reboot the router, for short and prolonged periods. Jan 13, 2025 · broadband issues ‎13 Jan 2025 01:20 PM since last Thursday the broadband has been dropping on and off consistantly all day, ive tried doing all the usual troubleshooting, but it still keeps happening, after checks it says there is no problem however there obviously there is an issue some where - HELP Nov 30, 2024 · @KPN02 . That hasn't been an issue for a while, though when it happened it did affect wi-fi as the Sky Q box quite effectively boosts the wi fi signal. I can assure you that there is an issue. Sky also operates a pay-TV service, including the Sky Sports channel which broadcasts Premier League games, which are also availble on the Sky Go video streaming service. Jun 25, 2018 · Sky Community has thousands of members who are ready to share their knowledge and expertise. Discussions Oct 13, 2024 · Zen internet on FTTP (900Mbps down, 100Mbps up). Connection drops constantly, or says connected without Internet. This may need changing to WPA2 in the My Sky app WiFi settings. we have to reboot our router and sky tv at least once a day as the signal contsantly drops. I have tried trouble shooting with the hints and tips provided online with no luck. Both my husband and I work from home but continually have issues when online meetings with the signal being poor and dropping off. Service & equiptment is appearing to be ok on any checks done, however the actual service is slow at best when it does connect. Setting the DNS Server on the laptop directly to those used by Google e. Jan 12, 2025 · I would suggest you and others affected report this to Sky after confirming it isnt an issue with Broadband Shield which you can test by temporarily turning the shield off in the My Sky app. Any advice would be greatly appreciated. Now the router light pulses green and when I try to connect to the internet it 2 days ago · WiFi/broadband problems ‎13 Feb 2025 10:44 AM. It connected to the wi-fi no problem, but was unable to connect to my work VPN (and couldn't load web pages etc, even though it was showing that it had internet access through the wi-fi). everything works as it should. Dec 18, 2024 · We signed up for Sky Broadband at the end of October, but we are very disappointed with the service. Done all the checks on MySky and saying no problems. 1 day ago · The broadband /wifi drops often. I am trying to contact sky to have this resolved but no number readily available. Have also isolated the issue to the network given I can use Teams reliably from my phone Mar 20, 2024 · Hi wondering if anyone could help me, I started experiencing WiFi issues in December to which I phoned sky and they put it down to a router and sent me a new one. 2 engineers came out and decided it was a router issue as all 3 lights go out and came back Amber, only the power light stayed green, they didn't carry the routers, so passed it to Jan 4, 2025 · @Icewolf83 it is quite a common issue with partial fibre connections during periods after bad weather. Sky Outage Map. Sign in to see if there are any issues with your Sky broadband and TV services in your area. Jan 3, 2025 · All Sky checks say everything is ok but it clearly isnt. Dec 13, 2024 · I recently switched broadband provider from BT to SKY and I am now unable to connect my work laptop to its VPN and my company has explained that it is a SKY issue. Dec 10, 2023 · After months, possibly years of issues with sky broadband we are now getting little to no broadband coverage. I do service checks to be told that the issue is outside of my property. The download speeds are insufficient for our needs, and we are experiencing frequent freezing during FaceTime and Zoom calls, as well as constant buffering. Also as I walk to my second bedroom the entire signal breaks, it's a small flat so this shouldn't be Jul 16, 2023 · @JayJones90s can you post your hubs connection stats as explained here Find your Sky Broadband router statistics seeing those will help,forum memberscto see what may be wrong . I work from home, meaning tha Jan 23, 2025 · @AldusSeller wrote:. 65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode Nov 14, 2023 · We have 2 green lights but the middle one flashing orange. the router only connect to the internet about 20 mins an hour. To get more help on the forum, why not use the search bar at the top to search for questions already asked and answered by other Com Jan 31, 2025 · this was NEVER an issue when I was on standard broadband and the devices are in the exact same place. Sep 16, 2024 · Hey there! Welcome to the Sky Community forum, where customers like you are on hand 24/7 (almost) to offer some fantastic advice and help on all things Sky-related. I need this issue resolved ASAP Nov 19, 2024 · Do this and then follow the instructions to connect your Sky Q box to Sky broadband. The map below depicts the most recent cities in the United Kingdom where Sky users have reported problems and outages. Real-time problems with Sky broadband. 1 day ago · I suppose to have 3 green lights on my router but the middle one is amber Oct 6, 2024 · In the ME7 4 area and continually having broadband & wifi issues. 8. This happens to smart phones, consoles, sky tv etc. Even when pages do load the tab at the top has the whirring circle. 168. If you get amber or red please follow the on screen instructions. ph/kylaofsky Facebook Messenger: m. Due to these issues, we are considering switching back to BT or Community Fibre. Created with Sketch. However it is not possible to change the DNS setup on the S Jan 3, 2025 · Broadband & Talk | Broadband | Issues Using VPN via Router; If the issue continues give Sky a call. new routernew box. Slow loading of pages, Gmail often inaccessible and random pages buffering continuously. sky q box keeps loosing internet in the living room and also does the mini box in the bedroom. 1. Everything else other than the Sky router/ISP remain the same. me/myskyupdates 3 days ago · Hi Sky Community, I hope you can assist me with a few issues I’m experiencing with my Sky services: Broadband Upgrade Issues: I’ve been trying to upgrade my broadband via the Sky website, but every time I attempt it, the website either crashes or tells me I can't proceed any further and need to restart or try again later. If you have the hub 6 (white) then it could be a WPA3 compatibility issue. Sky Broadband customers often rely on the router provided by the company; however, these devices may become outdated or less efficient with time. How to troubleshoot Sky Broadband issues and connect/reset your Sky WiFi Router and Booster. IE select connect to Sky BB and then press the wps button on the router until it flashes. Messages are either delayed, or send in the wrong order and images pasted into the chat rarely send. I've had Sky Stream for 2 years, connected via BT broadband and receiving 500mb Fibre. Sky Community; Discussions; News; Tips; About; Offers; Sign In. 6 days ago · Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 55 inch uhd tv, with Dolbyvision, samsung a5 2017 and samsung s21 If I get it right mark as answered 3 days ago · After this has finished and if it reports back all is good click on broadband to run an updated test. Everything was fine up until a few weeks ago where again I was getting the same issues as previously. Start a new conversation Jul 14, 2024 · My Broadband speed and phone line dropped out 2 days ago, Sky detected a fault outside the premises and escalated to Openreach, who attended and advised he found an issue with the connection and replaced it. SAT> IP (Apple 4K 2nd gen TV to LG C1 OLED UHD TV/Dolby Atmos Denon AVR, DacMagic Plus for Hi-Res audio), hosting own blog/forum (cluster), OPNsense & Zenarmor L4/L7 NGFW & DPI IDS/IPS, Asus ET12 Pro Tri-Band wifi, Linux, Gamer: Xbox Series X/i7 laptop, round-robin DNS over HTTPS, non-proprietary VoIP HD AMR-WB (G. I again phone sky to which they sai Dec 12, 2024 · My broadband has been dropping out multiple times a day and night sky have attempted to fix this issue so many times and 2 years on and it's still doing the same. Oct 3, 2023 · ive been getting drop outs on and off daily for weeks . No known issues in your area. Broadband issues ‎05 Feb 2025 11 Sky Broadband Technical. You can raise it with Sky but whether Openreach will do anything depends on the number of line drops and whather the automatic kit managing hhe line has reached the limit trying to stabilise the line. Downdetector only reports an incident when the number of problem reports is significantly higher than the typical volume for that time of day. Supposed to be able to exit my contract as it's been below my guaranteed speed for more than 3 days now. Set up all went fine until I tried to use my work laptop. I have 4 mini boxes and sky Q also which I already understand cannot act as WiFi boosters - the house has no issue with WiFi connectivity as we have previously had a reduced number of sky mini boxes with zero issues. Thanks Aug 15, 2024 · we've just signed up to sky tv and broadband in our new home and are experiencing the below alert: There's an outage in your area We're working on getting you back up and running. 8. 6 days ago · Help for Sky Broadband & Talk. _____ Jan 10, 2025 · We have been with sky for 18 years. Find out about planned maintenance work or known network problems and how to fix them. Here’s a summary of the problems: Mini Box Connectivity: The mini box won’t connect, although the Q box generally works (Cat 6 connection). Check status. worried as we need the Wi-Fi connect Jan 8, 2025 · Hi all just looking for a bit of advice I took out sky fibre max over 31 days ago It was working perfect until a couple of weeks ago my sky tv freezes or tells me from time to time I'm not connected to the Internet I run speed tests it tells me my 900mbps is running at between 150mbps and 230mbps I check the sky app and low and behold that says there are no issues I want to leave sky broadband Nov 2, 2024 · I changed from BT to Sky Broadband a couple of months ago and I'm having daily issues. Woke up this morning and no connection. Been like this for 6 months now. Hi. Reset everything. Sky aren't!!! 4 weeks!!! Oct 31, 2024 · I notice recently we have had a number of broadband providers doing work in the cabinet outside my house installing more cables and this may be the issue my connection is affected. Sometimes no broadband for days on end. 4. @Arch1hols @SkyHelpIreland I would not recommend Sky Broadband to anyone in Ireland. If you get amber or red you need to follow the on-screen instructions. All the speed checks and wifi checks come back normal but as i work from home it is very frustrating having internet dropping out and Teams calls glitching all the time. Nov 28, 2024 · I am having constant issues with broadband coverage with WiFi dropping constantly on my upstairs device. See any issues that might be affecting Sky Broadband & Talk services. No signal or is internet not working? Here you see what is going on. 722. Oct 24, 2024 · Broadband issues ‎24 Oct 2024 11:19 AM My broadband connection has been consistently below my guaranteed speed for several days and this morning I have been unable to connect devices to it at all. 1 is taking too long to respond) and I can't ping it. The bill was paid a few days ago? Paula. About 18mths ago (approx) we Dec 11, 2024 · Hi having issues since moving into my new property. We've had ongoing issues with Sky for 4 weeks now, they're blaming virgin media as they use their lines. If this is if no help give Sky a call to report it to them. 2) and more Dec 30, 2022 · Sky Ireland BROADBAND issues ‎30 Dec 2022 05:01 PM I was happy with the SKy Broadband service until appox 3 weeks ago when Sky started to stop working . ===== 65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast Apr 22, 2024 · I had new broadband fibre fitted on Friday, the connection keeps dropping in and out I have spent all weekend trying to sort it and whenever I run checks everything comes back saying no issues. Sky Community; Broadband issues ‎05 Mar 2024 10:03 PM. Not even anywhere near the guaranteed speed, meant to get 600+ lucky if it's getting to 100! I now also struggle to get a signal upstairs Find any problems and fix them; See your connected devices; Sign In. It usually takes a couple of days to fix things like this but might be sooner. About Sky Community Offers Feb 20, 2024 · Broadband down since 16:15 today, no detail on the problem just an automated message on the sky app saying you have a broadband problem in your area and it can take up to 2 days to fix! Any chance of telling us what the problem is Sky, we are adults and can grasp concepts. About Sky Community Offers. . An Open Reach engineer came out the next day identified & fixed the problem & I had no problems until the 18th January when I was again disconnected. Mar 15, 2024 · Broadband issues ‎15 Mar 2024 09:40 PM. Oct 9, 2024 · We are unable to use the Internet using our Sky Broadband when using the Sky DNS Servers via the Sky Router. I had opereach attend outside my house yesterday they had to change the wiring but it still tells me that I have poor connection to my hub Dec 10, 2024 · Sky broadband issue ‎10 Dec 2024 12:17 AM. Abiut a year ago we started having issues with our broadband seriously weak signal, can't upload anything as to slow, not even a photo to Facebook. went to bed last night all was ok. Sign in to get your answer quicker. Sky loans wireless booster hardware free under the terms of the 'WiFi Guarantee' element of the legacy 'Broadband Boost' add-on and the 'Enhanced Wall to Wall WiFi Guarantee' part of the 'WiFi Max' subscription supplement: they don't otherwise provide or sell boosters except to resolve issues with Sky Q. Nov 29, 2024 · Hi, our broadband keeps dipping out on connection. Report post. This is affecting me being able to work from home. By this I mean I have zero access to the router itself for about 5 minutes (192. Feb 3, 2025 · Broadband issues ‎03 Feb 2025 08:47 PM I have tested my line and if there are any outages in the area and there are not, but the last few week my broadband has been ridiculous, not working at all Dec 30, 2024 · Hi i keep having issues where my internet keeps dropping off over the past few weeks, it never happened before. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Despite Sky broadband guarantee this means absolutely zilch. Both Sky and BT are affected but Talk Jan 26, 2023 · I have been having problems with my Sky broadband since I went over onto the social tariff on 8th December 2022 when instead of switching me to the social tariff they cut me off completely. im aware sky are having issues but this is getting annoying and i need a stable connection About Sky Community Offers Sky Community May 30, 2024 · Moved to Sky BB from EE few weeks back and have been struggling with MS Teams ever since. We had an engineer come from open reach the other week however still keep having problems with the internet connection just cutting out. 30 according to my BQM,this lasted until the 22nd then it went back to be close to 3 days ago · Hi Sky Community, I hope you can assist me with a few issues I’m experiencing with my Sky services: Broadband Upgrade Issues: I’ve been trying to upgrade my broadband via the Sky website, but every time I attempt it, the website either crashes or tells me I can't proceed any further and need to restart or try again later. I now have issues streaming where it pauses for no reason, regular pixel issues and have to keep resetting system. Start a new discussion. Phoning Sky to go through a telephone diagnosis is required to have a 3 days ago · You can also find more tips on internet connection problems, in our guide to troubleshooting broadband. adgfh uywx nrxv onvnhqg flm oaosz ywtvgs narz carr bkrwhqqi zoqhnb qjvbnzq qlljwi hvoo hihic